Terms of Service

Who we are

AllergenKit (allergenkit.co.uk) is operated by Common Measure, a UK sole-trader software studio (commonmeasure.co.uk) — “we” in these terms. You can reach us at [email protected]. Proprietor and contact details are available on request. By using AllergenKit you agree to these terms.

The service

AllergenKit has two parts:

• Free tools — the allergen matrix builder, charts and posters. No account needed; matrix data stays in your browser and is never uploaded.
• AllergenKit Pro — a £9/month subscription adding an ingredient and recipe library, an auto-updating allergen matrix, and a PPDS (Natasha's Law) label generator that prints on standard Avery-compatible A4 sheets.

Accounts

You sign in with an emailed magic link — there is no password. Keep access to your email account secure: anyone who can read your email can sign in as you. You're responsible for activity under your account, and you must give us a real email address so receipts and service notices reach you.

Billing

Pro costs £9 per month, billed monthly in advance. Prices include any applicable UK VAT. Payments are processed by Stripe — your card details go to Stripe directly and never touch our servers. If a renewal payment fails, Stripe retries it; if it keeps failing, your subscription ends and your account drops back to signed-in-without-Pro. Your data is not deleted when a subscription lapses.

Cancellation, cooling-off and refunds

• Cancel anytime. Use “Manage billing” in the app (which opens your Stripe billing portal) or email us. Cancellation takes effect at the end of the billing month you've paid for — you keep Pro access until then, and nothing further is charged.
• 14-day cooling-off (first subscription). If you subscribe as a consumer, you can cancel within 14 days of first subscribing for a full refund of your first payment — no reason needed. By subscribing you ask us to start the service straight away; we refund in full within this window regardless.
• Renewals aren't covered by cooling-off, but if something's gone wrong — you meant to cancel, or the service let you down — email us and we'll be reasonable.

Your data and content

The ingredient, recipe and product information you enter is yours. We host it (see the privacy policy) only to provide the service. You can print or copy your records at any time, and you can ask us to delete your account and its data by emailing [email protected].

Your responsibility for allergen information

This part matters. AllergenKit provides the format — matrices, labels and records laid out the way UK rules expect. It does not and cannot know what is actually in your food. You are responsible for the accuracy of the allergen information you enter, for checking supplier labels on every reorder, and for your business's compliance with food law. AllergenKit is a tool, not a guarantee of compliance, and nothing on this site is legal advice.

Acceptable use

Use AllergenKit for your own business's records. Don't resell access, share one account across unrelated businesses, attempt to break or overload the service, or use it for anything unlawful.

Service changes and availability

We aim to keep AllergenKit available around the clock, but it's provided “as is” and we can't promise uninterrupted service. We may improve or change features over time; if we ever discontinue Pro, we'll give you reasonable notice and refund any unused part of your billing period.

Liability

Nothing in these terms limits liability that can't lawfully be limited (including for death or personal injury caused by negligence, or fraud). Otherwise, our total liability to you is capped at the amount you've paid us in the 12 months before the claim, and we're not liable for indirect or consequential losses, or for losses caused by inaccurate information entered into the service. Nothing in these terms affects your statutory rights as a consumer.

Changes to these terms

If we make a material change, we'll email account holders before it takes effect. Continuing to use the service after that means you accept the updated terms.

Governing law

These terms are governed by the law of England and Wales, and disputes belong to the courts of England and Wales — though if you live in Scotland or Northern Ireland you keep the protections and courts of your home nation.